Shipping & Returns
Refund policy
Cancellation & Refund Policy
To all the customers associated with Kaagaz or ordering for the first time, we aim to provide a smooth customer experience. Thus, we have designed our cancellation policies by keeping our valuable customers in mind subject to the following terms & conditions:
Full Order Cancellation
You can simply place an order cancellation request by sending an email to birchposh@gmail.com
We would accept the order cancellation only if the products have not been dispatched from our end. If the products have already been dispatch then no cancellation is allowed.
Partial Order Cancellation
We don’t accept partial cancellation from any of our customers. Unfortunately, no refunds will be made in case of a partial order return or its cancellation.
Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-15 business days of the approval date.
In case of orders placed via Cash on the Delivery facility, we would be needing your bank account details from the same email address from which the order was placed.
Late refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at birchposh@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at birchposh@gmail.com to place the request and our team will get back to you for providing assistance regarding the same.
Shipping Terms for Returning the Product
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for the returned product to reach Kaagaz and other subsequent factors.